服務條款
我們致力於讓您與我們的購物體驗盡可能愉快。在使用本網站(www.lattehomemade.com)之前,請花時間仔細閱讀這些服務條款和條件(以下簡稱"Latte Homemade")。您使用本網站即表示您已確認、理解並同意遵守這些Latte Homemade。
公司資訊
我們是LATTE MOM PET SHOP,一家在馬來西亞註冊的公司,註冊號為SA-0456709-D,
您可以透過WhatsApp +6011-3378-1809與我們聯絡。
營業時間
週一至週五:上午9點30分至下午5點30分
週六至週日:關店
下單
您可以透過在我們網站上填寫並提交訂單表格來下單。每筆成功下單都會獲得一個訂單號。
您對所有訂單和提供的資訊的準確性負責。請在確認訂單之前仔細檢查您的訂單詳細資訊。
如果訂單已經被處理,我們保留拒絕任何修改訂單要求的權利。
嚴禁合併訂單。所有訂單均按訂單號發貨。
付款
我們接受銀行轉帳以及DuitNow付款。
以及接受透過Billplz(本地網上銀行、信用卡/簽帳金融卡)和銀行轉賬的付款方式。
請在下單後24小時內完成付款並向我們提供付款通知,因為所有未付款的訂單將在時間限制後自動取消。
如果由於在時間限制內未提供付款通知而取消了您的訂單,退款僅能以禮品卡形式進行,不允許現金退款。
您應支付的價格應為下單時網站上列出的產品價格。我們保留隨時修改任何產品價格的權利,恕不另行通知。 如果購買的商品其後有折扣,將不允許退款。
送貨
您的訂單運費將顯示在我們的網站上。您也可以參考我們的送貨指南。
我們的郵寄日期為週一至週五,不包括週末和公眾假期。
現貨訂單將在付款確認後1-3個工作日內發貨。
所有訂單均按訂單號發貨,不允許合併訂單。
一旦將追蹤號碼傳送給您,您的包裹即由第三方郵寄服務提供商負責,任何延誤或丟失包裹都在我們的控制範圍之外。
如有包裹丟失,請透過電子郵件聯絡我們,我們將盡力為您提供協助。
對於國際訂單,到達目的地國家時可能會收取進口關稅和海關稅,收件人必須對此負責。
退款
*對於國內訂單*
馬來西亞西馬及東馬的訂單，如果某些商品出現損壞、產品數量不符，或與所訂商品不符，客戶可在收到商品之日起2天內要求退換或退款。
*退貨須知*
1.) 商品必須以原始狀態退回。
2.) 商品必須在收到後5個工作日內寄回。
3.) 客戶在商品寄回我們之前需負責商品安全，並請保留所有郵寄證明，直到我們發出確認。
4.) 所有不符合上述條件的退貨將被嚴格拒絕且作廢。
*退款*
我們僅在收到並檢查您的退回包裹後，以店內信貸形式進行退款。
退款僅適用於正價訂單。
*對於國際訂單*
國際訂單，如果某些商品出現損壞、數量或與所訂商品不符，僅可在收到包裹後2天內要求退款。如有任何疑問，請聯絡我們的客服團隊。
*注意事項*
所述產品可能因為產品的批次生產而有顏色的差異，因為產品在沒有色素狀況下，不會顏色相同。在這種情況下，將不會被視為瑕疵，且不會進行退換貨。
*聯絡我們*
請透過Whatsapp（+6011-3378-1800）聯絡客服。
Latte Homemade保留隨時修改上述任何服務條款和條件的權利,恕不另行通知。請經常檢視,瞭解我們Latte Homemade的任何更新或變更。您繼續使用本網站即表示您同意所釋出的Latte Homemade。
We are committed to making your shopping experience with us as enjoyable as possible. Please take some time to read these Terms & Conditions (hereinafter referred to as "Latte Homemade") before using this website (www.lattehomemade.com). Your use of this website indicates that you have acknowledged, understood, and agreed to comply with these Latte Homemade.
*Company Information*
We are LATTE MOM PET SHOP, a registered company in Malaysia, with registration number SA-0456709-D. You can contact us via WhatsApp at +6011-3378-1809.
*Business Hours*
Monday to Friday: 9:30 AM to 5:30 PM
Saturday to Sunday: Closed
*Ordering*
You can place an order by filling out and submitting the order form on our website. Each successful order will receive an order number. You are responsible for the accuracy of all orders and the information provided. Please carefully check your order details before confirming your order. If the order has already been processed, we reserve the right to refuse any request for modifications to the order. Combining orders is strictly prohibited. All orders will be shipped according to the order number.
*Payment*
We accept bank transfers and DuitNow payments. We also accept payments through Billplz (local online banking, credit/debit cards). Please complete your payment and notify us within 24 hours after placing your order, as unpaid orders will be automatically canceled after the time limit. If your order is canceled due to failure to provide payment notification within the time limit, refunds will only be issued in the form of store credit; cash refunds are not allowed. The price you should pay is the product price listed on the website at the time of ordering. We reserve the right to change any product prices at any time without prior notice. Refunds will not be allowed if the purchased item goes on sale afterward.
*Shipping*
The shipping fee for your order will be displayed on our website. You can also refer to our shipping guidelines. Our mailing days are Monday to Friday, excluding weekends and public holidays. In-stock orders will be shipped within 1-3 working days after payment confirmation. All orders will be shipped according to the order number, and combining orders is not allowed. Once the tracking number is provided to you, your package will be the responsibility of a third-party mailing service provider. Any delays or lost packages are beyond our control. In case of a lost package, please contact us via email, and we will do our best to assist you. For international orders, import duties and customs fees may be charged upon arrival in the destination country, which the recipient must bear.
*Refunds*
*For Domestic Orders*
For orders in West and East Malaysia, if certain goods are damaged, the quantity does not match, or differ from what was ordered, customers may request a return or refund within 2 days from the date of receipt.
*Return Policy*
1.) Items must be returned in original condition.
2.) Items must be shipped back within 5 working days upon receipt.
3.) Customers are responsible for the safety of the goods until they are returned to us and should retain all shipping proofs until we issue a confirmation.
4.) All returns not meeting the above conditions will be strictly refused and considered void.
*Refunds*
We will only process refunds in the form of store credit after receiving and inspecting your returned package. Refunds apply only to full-priced orders.
*For International Orders*
For international orders, if certain goods are damaged, or the quantity or type differs from what was ordered, returns can only be requested within 2 days of receiving the package. If you have any questions, please contact our customer service team.
*Notice*
The products described may vary in color due to production batches. Since products will not exactly match without pigment, these variations will not be considered defects and will not be subject to return or exchange.
*Contact Us*
Please contact customer service via WhatsApp at (+6011-3378-1800).
Latte Homemade reserves the right to modify any of the above Terms & Conditions at any time without prior notice. Please check frequently to understand any updates or changes to Latte Homemade. By continuing to use this website, you agree to the released Latte Homemade terms.
